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About with Friends is a Cromer based charity working with children, young people and adults with learning disabilities, who may also have physical or sensory disabilities and challenging behaviours.  Through our programme of social activities, respite holidays, supported living and work skills service, which provides real work opportunities within the community, we offer members to live the lives they choose. www.aboutwithfriends.co.uk

At About with Friends we are passionate about our work and working as part as a team, we provide the type of environment that encourages all employees, members, volunteers and trustees to work together in a friendly co-operative atmosphere in order to deliver an excellent service to our members and customers. The post-holder will be DBS checked and benefit from ongoing professional training.

Job Title: Youth and Bespoke Support Worker Salary: Starting at £8.44ph
Reports To: Youth and Bespoke Team Manager Location: Based in Cromer, but will be required to travel  
Service: Youth and Bespoke Team Hours: Full and part time posts available
Other information Pension Scheme TOIL policy   24days pro rate plus bank holidays
OVERALL PURPOSE OF JOB:          
To support and develop our young members at the appropriate level to enable them to fully participate in their chosen social activities or bespoke programmes.
To assist and encourage members to try new experiences, develop their communication, self-esteem, confidence and encourage friendships within their peer group. 
To be involved in the delivery of the individual bespoke activity/work based programmes on a one to one basis
The Bespoke service supports young adults on individual timetables to offer high quality learning outcomes.
 
PRINCIPAL RESPONSIBILITIES:  
a)Deliver bespoke programmes for young adults with complex needs and/or challenging behaviour as per their individual timetable – 1:1 or 2:1 depending on activity
b) Ensure the effective and fun delivery of the youth and bespoke programmes of activities
c) To provide specialist support to youth and bespoke members in acquiring communication, play, social, self-help, confidence and independence skills
d) To work collaboratively with colleagues and volunteers in maximising inclusion and participation of youth and bespoke members in activities
e) Use and develop communication methods that are preferred by members
f) Participate in residential holidays when required
g) Transport members to and from venues as required
h) Work cooperatively across the organisation to help colleagues and members where required
i) Contribute to the planning of the activity programmes
j) Contribute, comply and be familiar with all activity risk assessments prior to beginning an activity
k) Ensure safe working practices are adhered to at all times, and at all venues and locations
l) Build effective relationships with parents, carers and other relevant agencies
m) To attend ‘Youth and Bespoke’ and ‘All Staff’ team meetings
n) Make the best use of resources and work in a cost effective and efficient manner at all times
o) Keep up to date and work within current guidelines and practices and communicate with the team and line manager
p) Undertake administrative tasks and produce reports as and when required
q) Undertake all other work related duties required to fulfil this role  
H&S: What specifically is the jobholder responsible for under the Company Health and Safety Policy?
The jobholder must ensure they comply and up to date with, all charity policies and procedures in relation to health and safety specifically with regard child protection, security, confidentiality and data protection and follow correct reporting procedures.
Ensure activities are delivered within AWF health and safety guidelines and risk assessments are in place
HR MANUAL
The jobholder is responsible for familiarising themselves with and adhering to the AWF policies and procedures and risk assessment for the cafe
DECISION MAKING AUTHORITY INCLUDING FINANCIAL
None
LINE MANAGEMENT RESPONSIBILITIES:  
None
JOB KNOWLEDGE & EXPERIENCE:
Essential
Demonstrate high levels of patience, tolerance and empathy when dealing with challenging individuals
Practical experience of working with children & young people
Experience working with children, young people and adults with a variety of disabilities and challenging behaviours
Demonstrate excellent communication skills
Able to stay calm when faced with challenging situations or individuals
Strong people skills including the ability to negotiate/liaise with customers parents and carers, volunteers, internal and external contacts
Commitment to a service which provides support to vulnerable children and adults
Good time keeper
Able to adapt to ever changing priorities and respond proactively to continual change
Able to work across disciplines and undertake a variety of tasks
Able to keep accurate records
Able to work on own initiative or as part of a team and except guidance as appropriate
Hold a current driving license and have access own transport
Willingness to transport members to various venues
Have a commitment to training and development for self and members
Able to problem solve on a day to day, hour by hour basis
Have an excellent sense of humour and ability to see positive solutions
Good general education
 
Desirable
Experience or ability to use a variety of communication tools
Level of IT skills to fulfil the role requirements
Norfolk STEPS/NAPI trained
Sign language trained
Health and Social Care qualification
Experience working 1:1 with young adults with challenging behaviours
Previous employment in a similar setting  
HR Manager – LauraSmith@AboutWithFriends.co.uk

Just a short note to thank you all for your help with our daughter. she has spent many years at school with little improvement in her behaviour and speech, yet in just a few weeks she has been with you guys the improvements in both areas are plain to see.

I am not sure what the different methods used are but please continue as you are, as life at the moment for us as a family is greatly improved because of your input.

We are very aware of her complex needs and how she can change like the wind but we will continue to enjoy the fruits of your labours.

I just cannot thank you enough for taking K my daughter so that she could have fun with her friends on holiday in Milton Keynes, […] it made her extremely happy.

Selfishly for me it gave my wife a much sought after period of respite exhausted after 16 years of constant care. Complete respite is dependent upon the knowledge that your child is in safe professional caring hands. The ‘about with friends’ staff impress me because they display such enthusiastic vocational attitudes towards their care.

AWF offers and amazing, caring, supportive group to both special needs adults/children & their families. Since N joined you he has been to some fantastic places, met some amazing friends and done activities we would never have thought he’d do. You have helped our family life improve by making N a happier, more content, confident boy.

About with Friends and you particularly, have done some great work with excellent outcomes for D. I was particularly pleased to hear that you are working on integration with the Youth Group as I felt he would miss out on peer interaction if he didn’t come to college.

We cannot tell you what AWF means to us as a family – a lifeline, a light in the dark. Something that has offered our daughter equality, to have a social life and really support us as a family.

Having spent many years in school with little improvements in I’s behaviour and speech, in just a few weeks with you the improvements in both areas are plain to see. Please continue as you are, as life at the moment for us as a family is greatly improved because of your input.

It was a massive decision for his family to make and by choosing AWF it means they trust totally in the service. I am of the opinion that AWF is the only provision in the county for D and he is very happy to attend.

To all the staff at About with Friday, I had a wonderful time with you guys, and I want to say a big thank you for looking after me. Love from K.

Many thanks again for J’s lovely break in Derbyshire with About with Friends. He really enjoyed himself, had loads of fun and told us all about the cable cars, stepping stones, cinema, meals out, etc.! We would be very grateful if you could pass on our sincere thanks to all the staff who organised the holiday and supported our youngsters to enable them to have such a wonderful time. We are also very grateful as we, ourselves, were able to enjoy a short break in Paris, which was wonderful and recharged our batteries!

This is the best transition I have had for a student in the whole five years I have taught 6th formers!