Click here to download this as a word document.

About with Friends is a Cromer based charity working with children, young people and adults with learning disabilities, who may also have physical or sensory disabilities and challenging behaviours.  Through our programme of social activities, respite holidays, supported living and work skills service, which provides real work opportunities within the community, we offer members to live the lives they choose.

At About with Friends we are passionate about our work and working as part as a team, we provide the type of environment that encourages all employees, members, volunteers and trustees to work together in a friendly co-operative atmosphere in order to deliver an excellent service to our members and customers. The post-holder will undergo a satisfactory Enhanced DBS check and benefit from ongoing professional training.

Job Title: Outreach Support Worker Salary: Starting salary £17062.50
Reports To: Service Manager Location: Based in Cromer, but will be required to travel to various venues and locations  
Service: Outreach Hours: 37.5 hours per week. Including some evenings, weekends. You will be required to undertake 1 sleep in in addition to your normal working week.
Overall Purpose of Role:              

  • To be responsible for the identified support needs of individual members, supporting them to live their lives as independently as possible.
  • To ensure all members who are supported are treated with respect at all times, and they are involved in all decisions about their lives
  • To provide, or assist members to access, information on health promotion and obtain information which will enable them to access resources including benefits and welfare rights, education and employment.
  • Administer medication when required, in accordance with policies and procedures and after completion of medication assessment.
  • To complete all support records, including support plans and risk assessments
  • To attend sleepover’s as and when required

Principal Responsibilities:    

  • Actively support all members at every opportunity to develop their personal life skills and experiences
  • Assist member to fulfil household tasks and activities e.g. cooking, menu-setting, shopping, leisure, appointments etc.  identified in their Service Level Agreement ( SLA)
  • Assist with prescribed medication as appropriate   Deal with correspondence and financial matters as requested
  • Maintain respect, personal confidentiality and discretion at all times
  • Undertake all duties with Safeguarding awareness and best practice in mind
  • Assist with personal care as agreed in the SLA e.g. skin care, bathing, dressing, hair care etc.
  • Enable mobility as agreed, including moving & handling, driving client’s vehicle etc.
  • Build appropriate relationships with members to enable effective levels of support
  • Identify members specific needs and respond positively to requests
  • Support members to achieve physical tasks and other activities
  • Establish working routines and provide emotional and social support
  • Liaise and work closely with the staff team, families, carers and other relevant external agencies 
  • Work overnight shifts and weekends if required
    Encourage members to understand and develop an independent approach to their activities
  • Transport members to various venues as agreed in the SLA  in a safe and timely manner
  • Undertake risk assessments for the members prior to instigating activity
  • Ensure safe working practices are adhered to at all times both at internal and external venues
  • Encourage and support members to understand and perform both general and complex  tasks recognising individual ability
  • Keep records of tasks, income, expenditure and other relevant data as required
  • Make the best use of resources available and work in a cost effective and efficient manner at all times encouraging members to do similar
  • Assist members to build personal confidence and self-esteem through all their tasks and activities
  • Represent the organisation in a positive and professional  manner at all times both internally and externally
  • Respond positively to all reasonable work related requests.
H&S: What specifically is the jobholder responsible for under the Company Health and Safety Policy?  

  • The jobholder must ensure they comply and up to date with, all charity policies and procedures in relation to health and safety specifically with regard to child and adult protection/safeguarding, security, confidentiality and data protection and follow correct reporting procedures
  • This role is responsible for their own health and safety at work and that of their colleagues
  • You are responsible for reading any health and safety updates, provided by the company.
  • Reporting any unsafe practices or equipment in line with AWF and Health and Safety  requirements
Department Manual:  

  • The jobholder is responsible for familiarising themselves with and adhering to the AWF policies and procedures and risk assessment for activities  
Decision Making Authority inc. Financial: 
Level of purchasing authority and types of purchasing authority :  

  • None
Line Management Responsibilities:
Which roles report to this position?  

  • Service Manager
Job Knowledge & Experience:


  • Demonstrate commitment to a service which provides support to vulnerable people
  • An understanding of disability issues, and a commitment to high quality, accessible and inclusive services
  • Have strong people skills including the ability to negotiate/liaise with families, carers, internal and external contacts
  • Demonstrate high  levels of patience, tolerance and empathy when dealing with challenging individuals
  • Demonstrate excellent communication skills
  • Ability to work on own initiative or as part of a team
  • Flexibility and a positive approach
  • Able to undertake personal care in a sensitive  and supportive  manner
  • Able to keep accurate records and write reports 
  • Be friendly and supportive including demonstrating emotional sensitivity and  good humour
  • Hold a current driving license and have access to own transport
  • Able to work across disciplines and undertake a variety of tasks
  • Current knowledge of safeguarding adults at risk and children
  • Experience of working with people with disabilities
  • Demonstrate high levels of patience, tolerance and empathy when dealing with challenging individuals
  • Able to undertake sleep-in duties  in members own homes  


  • Experience of working with groups
  • Experience of supporting with adults, children & young people with a variety of disabilities and challenging behaviours.
  • Experience or ability to use a variety of communication tools
  • NVQ Level 2 or equivalent in social care  or willingness to work towards
    Have experience and/or training in the safeguarding of vulnerable adults

HR Manager –

Having spent many years in school with little improvements in I’s behaviour and speech, in just a few weeks with you the improvements in both areas are plain to see. Please continue as you are, as life at the moment for us as a family is greatly improved because of your input.

Just a short note to thank you all for your help with our daughter. she has spent many years at school with little improvement in her behaviour and speech, yet in just a few weeks she has been with you guys the improvements in both areas are plain to see.

I am not sure what the different methods used are but please continue as you are, as life at the moment for us as a family is greatly improved because of your input.

We are very aware of her complex needs and how she can change like the wind but we will continue to enjoy the fruits of your labours.

After 30 years of trying to get P engaged in activities, he is now, under your care, beginning to grow like a great Oak tree.

AWF offers and amazing, caring, supportive group to both special needs adults/children & their families. Since N joined you he has been to some fantastic places, met some amazing friends and done activities we would never have thought he’d do. You have helped our family life improve by making N a happier, more content, confident boy.

About with Friends and you particularly, have done some great work with excellent outcomes for D. I was particularly pleased to hear that you are working on integration with the Youth Group as I felt he would miss out on peer interaction if he didn’t come to college.

We cannot tell you what AWF means to us as a family – a lifeline, a light in the dark. Something that has offered our daughter equality, to have a social life and really support us as a family.

Thank you for taking K to Milton Keynes on holiday, it made her extremely happy. Selfishly, it gave my wife a much sought after period of respite after 16 years of constant care.

To all the staff at About with Friday, I had a wonderful time with you guys, and I want to say a big thank you for looking after me. Love from K.

It was a massive decision for his family to make and by choosing AWF it means they trust totally in the service. I am of the opinion that AWF is the only provision in the county for D and he is very happy to attend.

Over the last five years I have had a fortnightly, 2 hour designated gardening slot. I highly value your service and ethos.